Tour Terms & Conditions
Basis of Contract
1.1 The terms and conditions apply to every contract for services by Australian Journeys to the customer and cannot be varied or supplanted by any other condition unless expressly accepted in writing by Australian Journeys.
1.2 Payment of a deposit indicates the Customer’s acceptance of the terms and conditions. A contract is formed once the Customer has paid the deposit.
1.3 Different products may have specific terms and conditions, deposit requirements and cancellation charges applicable to the product. These will be communicated in the quotation or prior to the Customer making a booking.
1.4 Customers who book with Australian Journeys are also bound by the terms and conditions of any relevant Suppliers insofar as they relate to the Product, and the Customer accepts and agrees that:
- It is the Customer’s responsibility to read and understand the Suppliers terms and conditions as provided to them; and
- In the event of an inconsistency between these terms and conditions and the Supplier terms and conditions, that these terms will prevail to the extent that they relate to and contract between the Customer and Australian Journeys.
Making a Booking and Payment
2.1 Quotations are valid for a period of 14 days.
2.2 Deposit – a minimum deposit of 25% of the total cost of the tour set out on the quotation is required to secure a reservation.
2.3 Bookings with Suppliers are secured by Australian Journeys and may require a deposit to secure a reservation, in line with the Suppliers booking policy. This deposit, when required, will be in addition to the 25% deposit required by Australian Journeys. This amount will be communicated in the quotation or prior to the Customer making a booking.
2.4 Bookings made within 7 days of tour commencement must be paid in full to secure a reservation.
2.5 Final payment – unless otherwise agreed in writing, the final payment must be received by Australia Journeys no later than 48 hours prior to the tour commencement.
2.6 Online Bookings – full payment is required for all tours made online at time of booking.
Cancellation Policy
3.1 Customers who cancel a booking at least 14 days prior to event date will be given a full refund, less a $50 administrative fee.
3.2 For Customers who cancel a booking under 14 days prior to event date, 50% of the initial deposit fee will be non-refundable.
3.3 For Customers who cancel a booking under 7 days prior to event date, 100% of the initial deposit fee will be non -refundable.
3.4 Australian Journeys reserves the right to cancel a tour inside 48 hours to event date when the final payment has not been received from the Customer. Tours cancelled by the operator within 48 hours are 100% non-refundable.
3.5 Australian Journeys requires notification of non-attendees prior to full payment being received and no later than 48 hours prior to event date. No refund or discount will be offered for non-attendees inside 48 hours to event date.
3.6 Australian Journeys requires a minimum of 4 participants in order for the tour to proceed. In the event of non-attendees on the tour date, the tour will still proceed. No refund or discount will be offered for non-attendees.
3.7 Australian Journeys reserves the right to cancel any tour due to unforeseen circumstances. Customers will receive a full refund and/or an alternative event of date.
3.8 Any tour unable to proceed secondary to COVID lockdown/restrictions will be offered a rebooking on a date suitable for the Customer or a full refund, less any credit card surcharges if applicable.
Duty of Care and Passenger Code of Conduct
Australian Journeys has a legal duty of care to take reasonable steps to ensure the safety of all Customers and staff.
4.1 Australian Journeys is not licensed for the consumption of alcohol onboard any of our vehicles at any time.
a). Australian Journeys reserves the right to stop and cancel a tour in the event a Customer is found to be consuming alcohol onboard any Australian Journeys vehicle.
b). Customers found consuming alcohol onboard any Australian Journeys vehicle will be asked to desist. Failure to comply will result in the tour stopped immediately & offending customer being removed from the vehicle at a safe location decided by the driver.
c). No refund will be given to passengers who are removed from the vehicle on the event date.
4.2 Australian Journeys has a strict duty of care protocol regarding intoxicated and/or disrespectful behavior exhibited during a tour.
4.3 Customers who are deemed to becoming intoxicated by their tour operator will:
a). be notified that they are at risk of being refused service from our Suppliers and are at risk of having their tour stopped.
b). be asked to sit behind or beside the tour operator for a period of time deemed appropriate by the tour operator.
4.4 Customers who are deemed to have become intoxicated by their tour operator and/or have been refused service from a Supplier and/or are acting disrespectfully to other passengers, Australian Journeys staff, or Suppliers will:
a). be notified that their tour will be stopped immediately.
b). be removed from the vehicle at a safe, central location such as the local police station.
4.5 Customers who are deemed to have become heavily intoxicated by their tour operator and/or are acting disrespectfully and/or aggressively to other passengers, Australian Journeys staff, or Suppliers will:
a). be notified that their tour will be stopped immediately. Australian Journeys will notify the police.
b). be removed from the vehicle at a safe, central location such as the local police station.
4.6 No refund for bookings will be given if any passenger is removed from the vehicle on the event date and/or have their tour cancelled due to intoxicated and/or disrespectful behaviour.
Damages, Cleaning, & Befouling
Australian Journeys makes every effort to provide a clean, safe environment for all Customers and staff. All Australian Journeys vehicles carry basic cleaning supplies, garbage bags, and vomit bags. Customers are requested to ask for these items as required.
5.1 It is the responsibility of the Customer to advise their tour operator if feeling unwell as soon as possible. The tour operator will make every effort to pull over when safe to do so. A vomit bag and a bottle of water will be provided by the tour operator.
5.2 It is the responsibility of the Customer to notify their tour operator of any passenger who may suffer from motion sickness.
5.2 The Customer is liable for the cost of cleaning and/or repairing any damages occurring to any vehicle’s interior utilized during an Australian Journeys tour as a result of any spillage of fluids, food, vomit, other stains, and unpleasant odours.
5.3 Australian Journeys will contact the Customer to recover any cost for cleaning and/or repairs where damage to a vehicle is caused by any Customer.
Property
6.1 Australian Journeys recommends that all Customers have personal travel insurance.
6.2 The Customer agrees and accepts that Australian Journeys accepts no liability or responsibility for any loss or damage to personal belongings or luggage or for any injury or loss of any type whilst on tour.
6.3 It is the responsibility of the Customer to contact Australian Journeys if any items are lost while on an Australian Journeys tour.
6.4 Items found onboard any Australian Journeys vehicle after the completion of a tour will be returned to the Australian Journeys office.
6.5 Customers seeking a lost item will be requested to provide the following details to assist in a search for the item:
a). Booking number
b). Tour date and pickup location
c). Item description
d). Best contact number
Illness
7.1 Australian Journeys strongly recommends that all Customers have personal travel insurance.
7.2 The Customer should notify Australian Journeys of any pre-existing medical condition that might reasonably be expected to affect their tour.
7.2 The Customer agrees and accepts that Australian Journeys accepts no liability or responsibility of any loss or damage incurred by the Customer as a result of any pre-existing medical condition or health issue of the Customer.
7.3 It is the responsibility of the Customer to notify their tour operator in the event of any medical illness whilst on tour as soon as possible.
COVID 19
Australian Journeys follows strict COVID protocols as directed to them by Bus Safety Victoria. Click here for further information.
8.1 All Customers are required to register their contact details by checking in on provided QR register. It is the responsibility of the Customer to alert their tour operator if they are unable to check in via a smart phone so that the tour operator may record their details.
8.2 The Customers agrees that they must practice social distancing where possible including, but not limited to any Supplier premises and Australian Journeys vehicle.
8.3 The Customers agrees to abide by the current COVID-19 policy outlined by Bus Safety Victoria. This includes the wearing of masks aboard all Australian Journeys vehicles, as per the Chief Health Officer of Victoria’s directives.
8.4 The Customers agrees and accepts that Australian Journeys accepts no liability or responsibility for any fine handed out to any Customer on event date for failure to abide by the current and applicable COVID-19 policies and requirements within the state of Victoria.
8.5 Hand Sanitizer is available onboard each Australian Journeys vehicle. The Customer is strongly encouraged to use hand sanitizer on boarding and disembarkation at each stop.
8.6 Any tour unable to proceed secondary to COVID lockdown/restrictions will be offered a rebooking on a date suitable for the Customer or a full refund, less any credit card surcharges if applicable.
Children
9.1 Customers aged between birth and 15 years old are considered Children and are eligible for a Children’s fee on all Australian Journeys tours.
9.2 All Customers considered to be Children as per 9.1 are to be accompanied by a responsible adult at all times whilst on any Australian Journeys tour.
9.3 Customers are discouraged from bringing Children on any wine tour operated by Australian Journeys.